Refund and Cancellation Policy

1. Overview

Confirmed bookings covered by this policy

This Refund and Cancellation Policy applies to confirmed Full Circle Yacht charters, private cruises, dockside events, catered events, overnight stays, hourly yacht rentals, and related Newport Beach yacht experiences unless a written booking agreement says otherwise.

2. Minimum Cancellation Notice

Required notice by booking type

• Catered events must be canceled at least 48 hours before the scheduled event time.
• Cruises and harbor charters must be canceled at least 24 hours before the scheduled departure time.
• Dockside events must be canceled at least 12 hours before the scheduled event time.
• If a dockside event or cruise includes catering, the catered-event rule applies and the minimum notice becomes 48 hours.

3. Cancellation Fee After the Notice Window

Late cancellation review

If a cancellation is requested after the required notice window, a 10% cancellation fee applies. The fee helps cover administrative time, reserved vessel availability, staffing, catering commitments, and event preparation.

• After 48 hours for catered events: 10% cancellation fee applies.
• After 24 hours for cruises or harbor charters: 10% cancellation fee applies.
• After 12 hours for dockside-only events: 10% cancellation fee applies.

4. Catering and Special Orders

Catering, special food requests, bar service, event setup, decor, staffing, rentals, or vendor services may be subject to separate non-refundable costs once ordered, scheduled, prepared, or committed. Catered cruise and catered dockside bookings follow the 48-hour cancellation window.

5. Weather, Safety, and Rescheduling

Full Circle Yacht may reschedule, adjust, delay, or cancel service when weather, harbor conditions, mechanical issues, marina rules, captain discretion, or safety concerns require it. The team will work with confirmed customers on available options when operational decisions affect a scheduled charter.

6. How to Cancel

To cancel a confirmed booking, submit the cancellation form with your name, email, phone number, event date, event type, and reason for cancellation. A team member may contact you by phone, email, or SMS to verify details.

7. Refund Timing

Any approved refund, partial refund, credit, or rescheduling decision may depend on the original payment method, booking agreement, processor timing, event type, and whether third-party costs have already been incurred.